FAQs

1. I have a concern about my order, what’s the easiest way to contact you?
For urgent concerns, we recommend sending us an email at zomvio.info@gmail.com. All support is handled directly by our team, and we’ll make sure you’re taken care of quickly.

2. I need to change my shipping address, what should I do?
Please let us know within the first 24 hours after placing your order if you need to update your shipping address. Email us at zomvio.info@gmail.com for the fastest response.

3. Where is my shipping confirmation?
Please allow 24–48 hours for your order to be processed before receiving your shipping confirmation email. During high-demand periods, this may take slightly longer. Be sure to check your spam folder as well.

4. Why hasn’t my tracking updated?
Tracking can take 2–4 days to update after your order has been processed. If there’s still no update after that, contact us at zomvio.info@gmail.com and we’ll resolve it.

5. Do you accept international orders?
Yes, we ship internationally. Shipping fees and delivery times may vary depending on your location.

6. What if I want to cancel an order or change my mind?
If you need to cancel or modify your order, please contact us within 1–2 days of placing it at zomvio.info@gmail.com.

7. What is your return policy?
We offer a 90-day return policy on all orders, as long as the product is not damaged after use. Email us at zomvio.info@gmail.com to start the return process.